Terms & Conditions

Unless otherwise specified in writing, the Moo Hair Web Sites (www.moohair.com and www.moohair.co.uk)  are only for visitor’s personal and non-commercial use.

The visitor may not download, extract, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, image, photograph, design, artwork (included but not limited to as a standalone file), software, products or services obtained from the Moo Hair Web Site.  All the materials in the  Moo Hair Web Site (including but not limited to images, photographs, texts, designs, artworks) are copyrighted under applicable laws and are the property Moo Hair Ltd.  All trademarks, service marks, logos and trade names on the Moo Hair Web Sites (collectively the “Marks”) are proprietary to Moo Hair Ltd. 

By accessing our web site you agree to our terms and conditions.  You agree to and are bound by the terms, conditions, policies, and notices contained on this page.  

Ordering

To be eligible to purchase goods on this website and to lawfully enter into and form contracts on this website under UK law you must: (a) be aged 18 or older; and (b) register on the website; and (c) be the holder of a valid debit/credit card.

By placing an order on our website, you agree to give your name, email address, your billing & delivery address and your contact telephone number.

Once you have ordered, we will send you a confirmation email and you will receive an email as soon as the item is despatched. 

You are responsible for your keeping your account and password secure and for restricting access to your computer to stop any unauthorised access to your account.  You can access and update your information within your Account/Profile area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Delivery

Delivery in the UK is free of charge on all orders and will be sent with Royal Mail.

Delivery outside of the UK to Europe and the rest of the world incur a cost of £9.

We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Arrangements

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.  If any products are out of stock we will let you know as soon as possible and will give you an estimated delivery date.  If we can not provide you with an estimated date or if it is too long for you to wait then we will give you a full refund.

For all orders, once we accept your order, a contract to purchase and deliver products takes effect between you and Moo Hair Ltd.

You pay the sum that you see at the end of the checkout process, together with any relevant delivery.

Upon receipt of your order for the products you will be charged for the products and any relevant delivery costs.

Products being delivered to a UK or non UK address by us will be at your sole risk from the time of delivery to you.

The Contract

When we confirm acceptance of your order by confirming the products have been despatched a legally binding contract will exist between us.  If we do not confirm acceptance we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.
A person who is not party to the contract shall not have any rights under or in connection with it.

Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

Payment

We accept Visa, Mastercard, Electron, AMEX, Maestro and Visa Electron through SagePay. We also accept PayPal payments.

Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time

We do not hold your credit card data. When you come to pay for your products you leave our site and your payment is processed through the secure server.

Prices

Our prices, as stated on our website, are in pound sterling (£) and include VAT at 20%. You will be charged in pounds sterling even if you don’t live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that offers are subject to availability and may end before originally advertised. Free delivery only applies to UK Mainland.

Customs

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in any non-EU country before ordering Products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If you are ordering Products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

Alternatively you can use the Paypal platform to pay for your purchases.

Returns

You can return products by sending them to our Returns Address emailed in reply to your request.  Unless the products are faulty or not as described, you will be responsible for the cost of returning them to us.  You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

We will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.    Unless you expressly tell us otherwise, we will refund you on the credit card or debit card used by you to pay for the products.

In the event of a damaged parcel

We’re very sorry if the Moo Hair products have arrived damaged as we do our best to pack them safely. If you send these products back to us within 14 days of receiving them, we will offer you an exchange where possible, or a full refund after we have received the return. In this case, we will pay for the postage of sending these items back to us. Nothing in these Terms and Conditions affects your statutory rights.

Cookies

The cookies we use on this site will only be temporary session cookies, which won’t hold any customer information.

By use of this website you agree to our use of the cookies outlined in our Privacy Policy.

Terms

Nothing in these terms affects your statutory rights.  We may vary these terms from time to time.  If we do we will replace these terms on our website with our new terms. These terms are governed by Scottish law and the courts of England and Wales shall have non-exclusive jurisdiction

Linking to this web site

Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply with the terms and conditions of our permission as well as all applicable laws, rule and regulations.

Third party links

From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

Inappropriate material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

Revisions to these terms and conditions

We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded